Thanks for treating our staff with respect
ACER staff aim to treat everyone with courtesy, respect and integrity and to be sensitive to the diverse needs of all our stakeholders. In turn, we expect everyone contacting ACER to offer our staff the same consideration – as workers and as human beings.
Close this messageWe will do our best to help you in every case, but our staff will not tolerate any rude or aggressive behaviour, including:
- verbal abuse
- rude or otherwise vulgar expressions or gestures
- threatening or offensive behaviour
- threats of physical violence or self-harm.
If any caller to ACER engages in such behaviour, staff will warn them clearly that the conversation may be terminated. If the caller continues that behaviour regardless, the call may be transferred to a recorded message indicating they have breached ACER’s protocols.
ACER will respond firmly to any similar emails or social media messages, and we will notify police if anyone visiting ACER offices displays the same behaviour.
Remote proctoring is a form of online remote test delivery, which enables test takers to complete their exam under supervision from a remote proctor via screensharing and webcam monitoring.
A short introduction to remote proctoring
Creating a Proctor U account
Step 1 - Visit the Proctor U site
Your Proctor U account is separate to your ACER account.
Go to the ProctorU website to create a ProctorU account. If you have an existing ProctorU account and previously selected an institution other than ACER, you can log into your account and add ‘GAMSAT – ACER’ to the enrolment in your account setting.
Step 2 - Enter your details
Please ensure that GAMSAT has been selected as your institution under ‘Enrolments’ when you create your ProctorU account.
Scheduling your session
Once you have received your invitation from ProctorU containing your unique session link you will be able to log in to your ProctorU account and select ‘Schedule New Session’. You will not be able to book until you receive your invitation. Refer to the below on 'how do I book' for further information.
Technical Requirements
What are the technical requirements for remote proctoring?
You must have access to:
• A desktop computer or laptop (iPads, tablets or mobile phones are not suitable and Windows 8
operating systems are not supported)
• A stable internet connection
• A functioning microphone and webcam (some webcams have microphones built in)
• Guardian Browser downloaded to your device
Please review the minimum technical requirements before registering for GAMSAT. If you do not anticipate you can meet these requirements, and will not be able to complete your Written Communication section via remote proctoring, complete your registration as normal and contact the GAMSAT Office for further advice about alternate test sittings.
How do I book my Written Communication remote proctored session?
Invitation links to book your Written Communication remote proctored session will be emailed to your registered email address approximately two (2) weeks after the close of late registrations. You will not be able to book until you receive your invitation.
Review the list of requirements below to ensure you have the best opportunity for a smooth remote proctoring experience.
If your equipment does not pass the technical readiness checks and the issues cannot be resolved by ProctorU’s live technicians, you should source another test location and/or equipment and complete the technical readiness checks again.
We would recommend you use an external mouse as track pads will be difficult in test conditions. If you use a laptop, for best results it is recommended it be a 15” screen or larger. However, a 13” screen will be acceptable, but it will simply mean that you will have to scroll more in order to see the information in the questions.
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No, it is not necessary to purchase a brand new computer, as long as your computer meets the minimum requirements you should be able to complete your test. If you do not have a computer, consider borrowing one from a friend, relative or even school.
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If you are not able to access a computer please contact the GAMSAT Office for advice.
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Log into your ProctorU account and click the button that says "Test Your Equipment".
Please note: The automated equipment check does not guarantee your equipment's functionality on exam day.
| Requirement type | Minimum | Recommended |
|---|---|---|
| Internet connection | Wi-Fi connection | Wired connection |
| PC users | Windows 10 - 64 bit (Windows 10 S mode is not supported) |
Windows 10 - 64 bit (Windows 10 S mode is not supported) |
| Mac users | MacOS 10.13 (Oldest still maintained version) |
MacOS 10.15 |
| CPU | More than 2 core CPU (less than 85% CPU usage) |
4 core or higher CPU (less than 50% CPU usage) |
| Webcam | 640x480 resolution | 1280x720 resolution |
| Internet download speed | 1 Mbps | 12 Mbps |
| Internet upload speed | 1 Mbps | 3 Mbps |
| RAM | 4GB (less than 95% RAM usage) |
16GB (less than 90% RAM usage) |
| Connectivity ports | 1935, 843, 80, 443, 61613, UDP/TCP What does this mean? |
|
| Screen resolution | 1366 x 768 | 1920 x 1080 and above |
| Web browser | Guardian browser (download)Download the Guardian browser |
|
| Microphone | Functioning microphone and speakers (webcam or desktop) Headphones, earbuds, etc. not permitted. Please contact the GAMSAT Office if you need to use headphones |
|
Internet Connection/Bandwidth
Sitting via ProctorU requires a strong and stable internet connection to support screen sharing and remote proctoring software. Issues with stability or speed may prevent you from testing or may cause issues during your exam. Try some of the tips on the ProctorU website if you are experiencing issues with your internet.
Troubleshooting your microphone
A Microphone is required for your exam so that the proctor can hear you. If your microphone is not working, try some of the microphone troubleshooting steps found on the ProctorU website.
Troubleshooting your webcam/camera
A camera is required so that the proctor is able to monitor your testing environment. If your camera is not working, try some of the camera troubleshooting steps found on the ProctorU website.
Supported Browsers
Ensure you have installed the Guardian Browser. Click on the Guardian Browser link and follow the steps to download.
Unsupported items
- Microsoft Edge browser
- Google Chromebooks (for Live Proctoring only)
- Tablets (Nexus, iPad, Tab, Note, etc.)
- Smartphones
- Linux operating systems
- Windows 10 in S mode or Surface RT
- Connecting from within a virtual machine. You will be asked to reconnect using your host operating system to take your exam
- Apple Boot Camp
- Remote Access Software
- Inactive Version of Windows and Test Builds/Test Mode
Troubleshooting
What do I do if I have technical issues or something goes wrong during my test session?
If you have technical issues or something goes wrong during your test the proctor will try and help you. If the issues are related to technology they will transfer your session to a technical support team member. It is important to remain calm. You may eat, and use the bathroom while this is happening. If you do leave your computer while technical issues are being resolved, it is a good idea to have someone watch your computer for you in case you are required to action something on your side.
We understand that remote proctoring can be stressful. It is important to know that if you are having ongoing issues and become distressed that you can stop if you need to. You can reschedule your session to another day and time, to provide an opportunity to resolve the technical issues you are facing. This may include finding another computer, changing location or both.
ACER Test app
The test itself will be housed in the ACER Test App. You will need to download this onto the computer you intend to sit the test with before the test window. In order to ensure you have the most up to date version, a download link will be emailed to all test takers a few weeks out from the start of the test window.
You are neither required nor able to log in to the ACER Test App until your scheduled test session.
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The ACER Test App link will be emailed to all candidates before the test window.
To download the app click on the link provided in the email. Once the file has been downloaded double click on the file to run the installer.
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To check that the installation was successful, launch the GAMSAT Test application.
You should see the GAMSAT test log in page. Please note you will NOT be able to log in to the ACER online test application until your scheduled test session(s).
Remote proctoring for GAMSAT is currently provided by ProctorU. ProctorU is based in the United States and by selecting to sit the test by remote proctoring you will be required to provide your Personal Information to an overseas entity. If you choose to sit the test by remote proctoring you will need to provide your Personal Information to a third party, ProctorU (ACER’s current provider of remote proctoring). The Personal Information you provide to ProctorU will be stored outside of Australia, the UK and the EU. You should read ProctorU’s privacy policy.