Thanks for treating our staff with respect
ACER staff aim to treat everyone with courtesy, respect and integrity and to be sensitive to the diverse needs of all our stakeholders. In turn, we expect everyone contacting ACER to offer our staff the same consideration – as workers and as human beings.
Close this messageWe will do our best to help you in every case, but our staff will not tolerate any rude or aggressive behaviour, including:
If any caller to ACER engages in such behaviour, staff will warn them clearly that the conversation may be terminated. If the caller continues that behaviour regardless, the call may be transferred to a recorded message indicating they have breached ACER’s protocols.
ACER will respond firmly to any similar emails or social media messages, and we will notify police if anyone visiting ACER offices displays the same behaviour.
The Legal Agreement:
If you are found to have engaged in misconduct (including that specified above) concerning any aspect of your engagement with ACER connected with your participation in the test, you will be subject to a sanction. A sanction may include cancellation of your registration without any refund, the withholding of your test results or disqualification to sit the test in the future;
If a sanction is applied:
You are advised that except as expressly provided at law, there is no right to challenge, appeal or seek review of any determination by ACER that misconduct has occurred or in relation to any consequences imposed by ACER for any misconduct.
*If you attend a coaching course where you are exposed to questions that appear in the GAMSAT, you risk having your GAMSAT scores withheld.